Frequently asked questions

Check-in is from 3 pm and check-out is until 12 noon. Ask reception about early check-in or late check-out if you need it; Lumen Club members enjoy late check-out until 2 pm, subject to availability.

From Adolfo Suárez Madrid-Barajas airport, take metro line 8 to Nuevos Ministerios and change to line 10 to Plaza de España, a five-minute walk away, or take a taxi (about 30 minutes). We can also arrange a private transfer.

Yes. We have covered parking in the building itself, with valet service and charging points for electric vehicles. We recommend booking a space when you make your reservation.

The buffet breakfast is served from 7 to 11 am at the Lumen Restaurant. It is included in all our offers and can be added to any other rate when booking.

The heated pool at the Lumen Rooftop is open from May to October, 10 am to 8 pm, exclusively for guests. The rooftop bar is open all year round from 5 pm to 1 am.

Yes, we are pet friendly. We welcome pets up to 10 kg for a nightly supplement and prepare a welcome kit for them. Please let us know when you book.

Of course. Our luggage storage is available free of charge on your arrival and departure days.

It is our free loyalty programme: sign up in the customer area, log in before booking on our website and enjoy an extra 10%, late check-out and other perks.

Yes. We have three naturally lit rooms for up to 80 people and the rooftop for cocktails of up to 120 guests. Write to us and we will send you a proposal within 24 hours.

It depends on the rate you choose. The conditions are shown during the booking process and in our booking conditions. Flexible rates allow free cancellation up to 48 hours before arrival.